Terms of business

a)

We will either write to you or telephone you with the time and date of your appointment and we would ask that on receipt of notification if a) your appointment you confirm it direct with the clinic. Failure to confirm your appointment may result in the treatment time being allocated to another client. Nurses and therapists at skin-thetics are trained and approved in accordance with the company's treatment protocols. In the interests of clinical audit, skin-thetics do not guarantee continued treatment with a named nurse or therapist.

b)

If you are unable to attend your appointment we require 48 hours notice in order to reassign your appointment to another client. Failure to give b) the required notice will result in either your deposit being forfeited in the case of an appointment for single treatments or the forfeiting of one treatment where the client has contracted for a course of treatments.

c)

Clients who fail to attend their appointments without giving due notice will be required to pay for all future appointments in advance. In the c) event of non-attendance the full treatment fee will be charged. Clients who have purchased a course of treatments will have the number of remaining treatments reduced by one in these circumstances.

d)

You should arrive in good time for your appointment and in the case of a first appointment, at least 15 minutes before the appointed time so d) that the client records/medical history, consent form and any other necessary paperwork can be completed. Late arrival for your appointment may result in your treatment time being reduced.

e)

skin-thetics will use reasonable endeavours to ensure that your appointment runs to time, however, there may be times when, for reasons e) beyond our control, we need to cancel your appointment at short notice. In the unlikely event that this becomes necessary we will make every attempt to contact you to inform you of the fact and to rearrange your appointment for a mutually convenient time. We do not offer compensation if it is necessary for us to cancel your appointment.

f)

Prior to your appointment we will inform you of any preparations you might need to make prior to treatment taking place. f) Failure to make any such preparations may result in your appointment being cancelled, your treatment time being reduced and/or extra fees being charged to the client.

a)

A deposit is taken in respect of all consultations and pre-assessments without exception prior to them taking place, whether or not the a) consultation is free of charge or chargeable. In the case of free of charge consultations the deposit is fully refundable if you do not go ahead with treatment or will be used against the cost of treatment if you choose to proceed. If the consultation is chargeable, then the deposit will be set-off against the consultation charge. The deposit will be forfeited in the event of non-attendance without giving us at least 48 hours notice.

b)

A test patch is a pre-assessment treatment for hair removal, tattoo removal or facial red veins, is chargeable and such charges may vary from b) time to time. However, you will be advised of the cost at the time of booking an appointment.

c)

Payment in full for all treatments is due prior to treatment and proof of your ability to pay may be required prior to any appointment booking. c) We accept payment by most major credit/debit cards, cash, building society cheque guarantee card. Cheques in excess of the limit of your cheque guarantee card must be cleared before treatment can take place.

d)

Bookings for single session treatments with a fee in excess of £100 will require a 50% deposit at the time of booking with the remaining 50% d) due prior to treatment. All other bookings will require a deposit of £25.

e)

The deposit will be offset against the treatment price when paid or is fully refundable if you cancel your appointment giving the minimum of 48 e) hours notice. If you cancel without giving 48 hours notice or do not attend the appointment the deposit will not be refunded.

f)

If you have booked and paid for a course of treatments and subsequently are unable to complete the course, we will make a refund to you f) calculated by deducting the full list price of all treatments taken, including those forfeited for non-attendance, from the value course of treatments paid for and refunding the difference to you.

 

All treatments purchased as a course of treatments must be paid for in full in advance of the first treatment taking place and all treatments must be taken within twelve months of the date of purchasing the course. Any treatments which have not been taken by the first anniversary of the purchase of the course will be forfeited.

 

We will always assess your suitability for treatment prior to any treatment being carried out. If we consider that you are unsuitable for the treatment you have enquired about, or if we consider that the treatment is unlikely to be successful, we will inform you of the fact and the reasons why we have reached this conclusion. In these circumstances you will only be liable for the cost of the initial consultation, where applicable.

 

skin-thetics will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of or in connection with its provision of any goods and/or services to the client. It is the client's responsibility to ensure that they provide skin-thetics with all up-to-date relevant medical details prior to each treatment. skin-thetics will not be liable for any damage which occurs as a result of the client's failure to disclose any relevant medical details to skin-thetics. The client agrees to comply with any and all instructions/recommendations given to them by or on behalf of skin-thetics regarding the care of any treated area prior to, during and/or after treatment. skin-thetics will not be liable for any damage caused by the client's failure to follow any of skin-thetics' instructions/recommendations regarding the care of a treated area. Nothing in these terms of business shall exclude or limit skin-thetics' liability for any death or personal injury results from skin-thetics' negligence.

1)

If a client complains about any aspect of the clinic or treatment received, a record of the complaint should be made in the client's notes.1.

2)

If the complaint is about the treatment received, the doctor who has given the treatment should be contacted and advised of the situation as 2. soon as possible.

3)

If the doctor concerned is away from the clinic for any reason (for instance, on holiday), the complainant should be put in touch with the clinic 3. director (i.e. the doctor in charge of the clinic), without delay. This will usually result in the client making an additional visit to the clinic for a consultation, or alternately having a telephone conversation with the doctor concerned.

4)

If the complainant is not happy to see or speak to the doctor concerned, the clinic director should be advised of the situation. The clinic director will then make arrangements to see or speak to the complainant.

5)

Following a complaint, a complainants should be contacted within two weeks.

6)

Complaints about staff or doctors with regard to incorrect appointments, administration, attitude etc, that cannot be dealt with by the clinic 4. manager should be sent to regional director Mr/Ms ..............................................................

7)

The HC will require details of any complaint for their information. Clinics will be made aware of their individual inspector.

Additionally, some NHS Partnership Trusts will require details of any complaints to be sent to the relevant department. If either of the above points apply, a separate column should be made in the incident report register and details entered to confirm that the relevant parties have been informed.